Shipping Policy
Thank you for choosing Nouvo London. We prioritize efficient processing and safe delivery of your orders. Here's an overview of our shipping policy:
This policy applies to the United Kingdom.
Order Processing:
- Expected Handling time is 1-3 business days. Our operational days are Monday through Friday, excluding public holidays.
- Orders placed by 5 PM GMT (our order cutoff time) will be processed on the same business day. Orders placed after 5 PM GMT will be processed on the next business day.
- You will receive a confirmation email with a tracking number once your order has shipped.
Standard Shipping:
- Expected Transit time is 6-11 business days. Our operational days are Monday through Friday, excluding public holidays.
- Expected Total delivery time to all destinations is 7-14 business days.
Shipping Costs:
- We offer Free shipping on all orders.
Tracking Your Order:
- Track your order by using the tracking number and link provided in your shipment confirmation email.
Lost or Damaged Items:
- If your order is lost or arrives damaged, contact us immediately at info@nouvolondon.com
- We will resolve the issue promptly, which may involve sending a replacement or issuing a refund.
Returns and Exchanges:
- Refer to our Return Policy for instructions on returning or exchanging items.
Contact Us:
- If you have any questions about our shipping policy, please email us at info@nouvolondon.com
We are committed to delivering your orders swiftly and securely. Thank your shopping with us!
CONTACT INFORMATION
Email: info@nouvolondon.com
Phone: +31 6 30760964
Support: Get in touch from Monday to Friday: 9AM – 5PM
Address: Strevelsweg 700 303, 3083AS Rotterdam, Zuid-Holland, Netherlands